Water Softeners and Trouble Shooting Advice

Water Softener Troubleshooting

Troubleshooting Your Water Softener

If you live in an area where there is hard water, chances are you are heavily reliant on a water softener to improve the quality of your water.  Water softeners are devices that get rid of calcium and magnesium, minerals that tend to eave spots on dishes and won’t allow soap to lather. Water softeners normally last a very long time but sometimes there are problems encountered. Here are some tips to try from Aqua Bright Water – Phoenix AZ,  before calling an expert like them in. Of course after you have exhausted the DIY options, then you will want to call a trustworthy water softener repair company like Aqua Bright.

Salt Bridge

The use of extra coarse salt crystal can result in the formation of a bridge, called a salt bridge. This happens when the salt fuses together in order to form a crusty layer at the top portion of the tank.  It can fool homeowners by creating an illusion that there is a full tank of salt but is in reality just a crystallized top layer.


No need to call a repairman as all you need is a rubber mallet. Use it to tap along the sides of the brine tank from the bottom going to the top.  If you notice a hollow sound, start hitting the tank stronger until you dissolve the salt bridge. Refill the salt tank and in approximately two days you will have soft water quality again.

Wrong Setting on Time of Day

Not to worry as this is quite a common issue especially after a power outage. The water softener should always show the current time of day and not the regeneration period.  If there is a wrong reading of time then it is possible that it may be cycling while you are using the water. If it is, no water passes through it and will instead let hard water back to your home.


Refer to manufacturer recommendations on how to reset the time of day on your water softener.

No Power at All

For optimum functioning the water softener monitors the time of day in order to know when to regenerate. In the event that it gets unplugged, or if there is an outage, the softener will no longer regenerate on its own.


Purchase a few electrical outlet testers to help you determine whether or not there is an issue with your power outlet.  This will help you determine whether the issue was simply the electrical power outlet or there is indeed an issue with the water softener itself.